If you are in retailing, I’ve no doubt that you are worried about Amazon’s launch…
(AUDIO) How Small Businesses Can Thrive In The Midst Of AI And Amazon
Artificial Intelligence (AI) is no longer a thing of the future.
In fact, it’s predicted that in 2018, customer satisfaction levels will drop as companies drive more traffic to Chatbot’s and self-service. As customers feel more disengaged and no longer feel like their questions are being answered this will pose big opportunities for Small Businesses to leverage customer experience as a differentiator, especially in light of Amazon’s imminent arrival.
It’s time to thrive not survive!
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