How Can You Make Yourself More Valuable to Your Clients?
Make yourself more valuable to your clients, and you will break the stop-start nature of projects. You will also cease being at the whim of your clients.
Are you spending a lot of time waiting for stalled projects to re-start so you can finish them and finally get clients to pay you? Don’t worry you’re not alone.
When I was a marketing consultant, I spent many years waiting for my clients to either confirm a project, start a project, progress a project or even finish a project. It seemed like my income was always hanging on someone else doing something. And that led to many lean times in my world where I was waiting to get clients to pay me.
I finally reached a point where I realised something had to change; otherwise, the never-ending cycle would simply continue. I sat back, took a look at what was going on, and realised I needed to play a more integral part in my clients’ businesses.
I needed to be more active, bring more value and ultimately, put myself in a position where I was better able to progress the pace of projects so I could get clients to pay faster.
So, how did I do this?
The first thing I did to get clients to pay me faster was changing my approach.
Rather than thinking in a ‘project-to-project’ way, I started thinking more long term. I looked at each of my clients at the time and decided to find out more about their business, their issues, their challenges, their frustrations and their opportunities. This, in turn, would help me serve them better.
Make yourself more valuable to your clients
I started making appointments with each client, making it clear I wanted to find out more about their needs so I could adapt my business to be more supportive of them. These were not a sales meeting where I was trying to sell to them; they were planning meetings.
I met with CEOs, Marketing Managers, business owners; whoever my clients were. And they all freely shared their issues and their opportunities. At the end of each meeting, I was able to summarise and say something along the lines of, “So, if I did this, and more of that, and perhaps took the lead this project, would that help?”.
In other words, I found ways to be more helpful; to become a bigger part of their team. They all loved this approach. (Let’s be honest, who doesn’t like someone who comes along and makes our life easier?)
This meant a bigger role with every client I had. I was involved in planning days, decision-making meetings, big projects; and even though I was an external consultant, I was now treated as part of the team.
There were other benefits:
- I generated a lot more work, as I could see the opportunities and my clients gladly gave me the work because it made their life easier.
- I managed to speed up projects, and that meant my income came in quicker, plus when I moved into a more intimate and engaged role in these businesses, I moved up a notch or two on the priority list for getting paid.
- Last but not least, I felt more valued.
That third one had a big impact on my mindset and my confidence. I started to increase my rates, and I never met resistance. The clients that were referred to me were really keen to ‘have me on their team‘, a term I’d not had someone use to me before.
Most importantly, however, I’d finally broken the terrible ‘hand-to-mouth’ existence that had plagued me for years. Working out how to get clients to pay me more, and faster was such a simple thing in the end.
Make yourself more valuable to your clients by being proactive. Add value wherever possible and put an end to the stop-start nature of your business.
Originally posted on inc.com.
“The opinions expressed by Smallville Contributors are their own, not those of www.smallville.com.au"
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