Are Your Business Systems as Illogical as the Big Bash Rules?
If you and your kids are avid cricket fans, then you’re probably one of the many families who are glued to their TVs late December and early January to watch their favourite players go at it in the KFC Big Bash League (BBL).
And it’s a great competition: full of big hits, and lots of entertainment and fun for the kids including bails which light up, KFC bucket heads, chants, dress ups and colourful merchandise, mascots and gimmicks.
If you’re not familiar with the concept, it is a shortened version of 1 day 50 over cricket where each team bowls 20 overs each, there’s field and bowler restrictions and it’s great for families because it’s all over in 3 – 3 ½ hours.
One of the major drawcards is every Australian team includes a few international players and the players chosen are usually the most flamboyant characters of the game who are either big hitters, great wicket takers or both. One such player is Brendon McCullum, a big game player from New Zealand, who is now the captain of the Brisbane Heat team.
The whole concept of the BBL is to see the best of the best entertaining the crowd by playing fantastic fast cricket.
Now unfortunately, the Heat will be without their captain for a critical match because if the powers that be deem your team has been too slow in getting through its 20 overs, your captain is suspended for the next game as punishment.
Now I’m all for consequences if the rules have been broken, but the decision to enforce the consequences must take into account all the relevant circumstances; and unfortunately the BBL rules do not.
The rules governing the ‘too slow’ decision do not take into account circumstances outside of a captain’s control including:
- Fall of wickets – it usually takes 2-5 minutes for 1 batsmen to leave the ground and the next one to come out
- Time taken to help an injured or sick player – in the game in question, doctors undertook a concussion test on the ground which lost at least 10 minutes of playing time
- Umpire review of decisions – in the same game, up to 5 minutes were lost while the third umpire reviewed the video footage to determine if a catch was taken
So instead of a monetary fine, Brendon McCullum now sits on the sidelines and the Brisbane Heat members and viewing audience don’t get to see him play; a decision which will possibly cost the Brisbane Heat game fees as attendance may be down, and more importantly for their members, it may cost them a finals spot if they lose this game. Is this decision in the best interest of the game? I think not.
Now you may be thinking, ‘what’s the relevance for my business?’ so here it is.
We all have business systems and rules in place for our clients, staff and stakeholders which seemed like a good idea at the time; but when we really look at them, they defeat the purpose of the original objective.
So I encourage you to please take another look at your business systems including your policies and procedures to ensure they aren’t like the illogical BBL rules which can turn away clients, staff and stakeholders, just when you need them the most.
“The opinions expressed by Smallville Contributors are their own, not those of www.smallville.com.au"
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