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(AUDIO) Welcome to the New World of Customer Service

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(AUDIO) Welcome to the New World of Customer Service

Customers have changed so much in the past few years and in reality, the change has only just begun.

Andrew and Bree came across an interesting quote recently that said,

“If you have a major customer complaint in 2018 you may not be around in 2019.”

Whilst this may sound melodramatic, there is some truth to it.

Customers have power, and they are certainly not afraid to use it. For most businesses, one area of their business that can let them down is their communication.

The single biggest customer service complaint is that businesses don’t get back to their customers when they say they will.

Simply making a conscious effort to become a great communicator will put you miles ahead of your competitors.

So, in this episode of the Business Over Breakfast Show, Andrew and Bree take a new look at an old topic and aim to provide some practical advice on coming to grips with this new world of customer service that they hope you get a great deal out of.

Links:

Buy the BOB Vol 1 Book

Bree James Website

Andrew Griffiths Website

Smallville

PakMag

Authorville

Andrew Griffiths’ Weekly INC Column

Andrew Griffiths’ Flying Solo Column

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