When most people see a team meeting in their calendar, they see it as an…
Are People Still Disrespecting Your Time?
In this day and age when time is viewed as a precious commodity, and to many, valued more than gold. I just don’t get why people still continue to disrespect other people’s time, including my own.
So here’s my rant:
My netball club has signed up to participate in a popular, well known and might I add, well established fundraising scheme which has been going for 22 years. We were invited to the launch and the invite said 4.30pm start and that it goes for ½ hour.
As the contact person, I’ve checked my diary to see if I can attend. I had another appointment at 6pm and then had to dash home to finish a few things and get a couple of hours sleep before I was up at 2.15am to travel to Melbourne. It was tight but as it was supposed to be only for a ½ hour, I could fit it in with time to spare. But did it go for ½ hour? Of course not.
My colleague and I arrived at 4.20pm to see not much organisation.This was the first time we had worked with this fundraiser but no one really welcomed us, explained what would happen or see if we had any questions. We saw people with drinks but had no idea if we had to pay or not. Most people had name tags – we did not. Then the main presentation didn’t start until 4.50pm and was still going at 5.10pm with no sign of the end. At which time I had to apologise to my colleague and make a quick exit.
Now I don’t mind that the event including presentation was more than half an hour. What I mind is that I (and I’m sure many others) had made plans based on the information advised, 4.30pm – 5.00pm. I understand things can occasionally go longer, but this was at least the twentieth time this event had been run so I believe the organisation had enough practice to get the event running smoothly and to time.
So if you’re running an event, meeting or anything else with a designated timeframe, PLEASE follow these simple but often forgotten 7 tips:
- Start on time.
- Finish on time.
- Accurately advertise how long the event will actually go for (and then follow Tips 1 and 2).
- Welcome everyone consistently.
- Help ‘first timers’ by telling them ‘this is what will happen’ and ask if they have any questions.
- Ensure everyone has the same information/pack.
- Don’t let people think they have to be a mindreader or ask questions in order to know what’s happening.
All of these frustrations can be avoided by careful planning, preparation and a great event checklist (pre, during and post) which is a simple system to ensure a successful event.
So if you want people to be raving fans for your business, stop treating them and their time with disrespect. This only leads to frustration, annoyance and bad word of mouth reviews. And remember the words from Beauty and the Beast: Be Our Guest.
“The opinions expressed by Smallville Contributors are their own, not those of www.smallville.com.au"
SHARE THIS ARTICLE WITH LIKE MINDED SMALL BUSINESS PEOPLE