Kids Can Determine Their Parents Spending in Your Small Business
You know when you walk into a restaurant or cafe, and your first reaction is “Oh shame, this feels really ordinary” or “Wow, this feels great?” Well did you know your Small Business is judged in the same way – by kids.
Do you know whether your smaller customers are thinking the above first or second thought in regards to your business environment? Have you actually asked them what it is like from their perspective? I guess you would hope it was a positive reaction but if not, what can your business do to change it?
Lots of adults think this is easy, but it can be quite tricky to see your business environment as a kid would. It’s not only about how things look, but also about how things feel.
About 90% of achieving the thumbs up from pint-size peeps is about the community you have created within your business. If everyone is smiling and welcoming and maybe having a laugh you instantly feel more comfortable, like you can rely on and trust the person or the place because they give you the sense that they care.
Kids pick up on your energy so how are you managing this within your Small Business? Are your energy and the mood of those around you positive or not?
When I walk into a business, I can feel straight away if it’s friendly or not. If it is not friendly, I won’t be coming back. I know, you might be thinking that I am not your customer so it doesn’t really matter. But how I feel and I think matters to my parents and they are the ones with the money. If you want them to enjoy coming back to your business, you can make it so much easier by thinking about my experience when I’m there.
“The opinions expressed by Smallville Contributors are their own, not those of www.smallville.com.au"
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