Are all customers created equal? When you’re a cash starved start-up, it’s very easy to…
Is the Devil You Know Better or Is It Time to Break Up?
The relationship had lasted eleven months, and it’s true it was a torrid and emotional affair.
OK, I’ll be honest, I did bring more than my share of problems to the relationship. Problems that I had hoped would somehow disappear as the relationship evolved. Maybe I was expecting too much. In the early days, things were great. The time we spent together brought about an honest exchange and I felt safe like this would go somewhere. All I really wanted was happily ever after; is that really too much to ask these days?
I knew the breakup was coming months before it happened. I had threatened to leave once or twice, but I was always reasoned with, I was told that these things take time, that I should be patient. We agreed to improve the communication between us. We established boundaries defining the what, when and how. I rallied and reignited my faith in the relationship.
Still, there was something niggling in the back of my mind. I asked my close reference group what they would do in the situation, and they issued me with my marching orders. They told me if it was bothering me that I didn’t really have to deal with this, there were always other options.
But I didn’t want to start again. It’s better the devil you know, right?
I hadn’t been involved in a relationship like this before, and I worried that it was just me getting it wrong, that I didn’t understand the state of play, that despite my highly inflated opinion of my intellect, perhaps, in reality, I am just a bit thick.
I dragged it out for another few months, this time seeking advice from my outer circle. It was in this sphere that I discovered others who had experienced the same. Despite my shock, I still hung on hoping for better days and thinking something different was just around the corner. I told myself loyalty was a virtue I was proud to nurture. Even though I knew it was time to leave, something kept me holding on. A glitch in my values where loyalty wrestled with self-preservation. Nothing changed except the way I felt about myself, and that wasn’t a good thing.
Then one day, as if in a subconscious state I found myself dialling another number. I held my breath as the phone rang. I knew it wasn’t entirely right to start something new while still maintaining the existing relationship; however, I hadn’t heard anything for weeks and quite frankly my faith had long since left the building. Before I knew it, I’d arranged an in-person meeting. And the rest is history.
It’s been months since the breakup now, and it turns out my gut was right. Not all solicitors suffer communication paralysis. I’m now a participant in an ongoing, efficient and forthcoming conversation with a new one; a conversation that leads to a viable solution.
Communication is important in any type of relationship.
If you are in a situation where you feel you’re not being heard by your service provider perhaps, it’s time to put your marching boots on and get out of there. No matter what the service type, there are more suppliers to try out.
On the flipside, have you checked in with your customers lately? Perhaps it’s time.
“The opinions expressed by Smallville Contributors are their own, not those of www.smallville.com.au"
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