5 Ways to Delight Introverted Staff and Customers This Festive Season
What is an Introvert? According to Urban Dictionary, this is the definition, “A person who is energised by spending time alone. Often found in their homes, libraries, quiet parks or other secluded places, introverts like to think and be alone. Contrary to popular belief, not all introverts are shy. Some may have great social lives and love talking to their friends but just need some time to be alone to “recharge” afterwards.”
Some of your customers (and your staff) will be introverts and this time of year can leave them feeling anxious and drained of energy. Why? It’s socialising season! The invitations start rolling in for lunches, drinks, BBQ’s and parties and whilst many people love the festivities, an introverted customer or employee who receives an invitation to socialise, may wish you hadn’t bothered.
If you’re an introvert, you will understand the mixed emotions that bubble up when you feel obliged to socialise. It’s wonderful to be invited by people who wish to thank you for patronage, business or services but the idea of event after event makes you tired just thinking about it. You want to say no but you fear you will offend the organiser or be considered as rude.
Consider the below when thinking of how you will thank your introvert staff and customers this year.
1. Get to know them.
Throughout the year build a personal profile of your employees and clients. Record their likes/dislikes such as: sports club or individuals they follow, books they like to read, artists or music they enjoy, events they enjoy attending or games they love to play. This information will also help you to determine if they are an introvert or extrovert. Over the course of 12 months, aim to find out 1 piece of information per contact and by the end of the year you should be able to provide them a gift they will really appreciate.
2. Give rather than receive.
Could you and your team volunteer or donate funds to a charity instead of paying for a staff or customer function? This type of “gift” could mean so much more than free food and drinks. Invite customers to volunteer with you or ask for their input to select where you spend your time and money.
3. Make it optional.
Help an introvert feel comfortable saying no by offering a social activity with an optional non-social activity. “Would you prefer to attend a social gathering at the end of the year or receive a movie voucher/book/gift voucher or time off to volunteer?”
4. Include Name Tags
Part of the difficulty an introvert experiences in social situations is introducing themselves to strangers. If you run a customer event, provide name tags that include the person’s business or area of expertise and ask your staff to wear them too.
5. Ask for suggestions.
Survey your staff and customers in July to find out what they really want for Christmas or as a thank you for their patronage/service at the end of the year. You may be surprised at what they would like and this makes it much easier for you to select the gifts that will leave your staff and customers feeling valued and respected.
The team at Lightbulb Training Solutions wish you all a very safe and happy festive season and we can’t wait to help your more in 2017 when we introduce our Service Excellence Packages.
“The opinions expressed by Smallville Contributors are their own, not those of www.smallville.com.au"
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